Privacy Policy

Last updated: March 2026

1. Who We Are

Reefwise is an independent editorial project based in Singapore that publishes digital visitor guides for oceanarium planning. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with our website or place an order for one of our guides.

2. Information We Collect

We collect only the information necessary to fulfil your guide order and improve our services. This may include:

• Personal details: your full name and email address, provided when you submit the order form.
• Order information: which guide you selected and any optional information you chose to provide, such as your planned visit month.
• Usage data: non-identifying information about how you interact with our website, such as pages visited, time spent on each page, and the device or browser used to access the site.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and deliver your guide order
• To respond to enquiries or requests for support
• To improve the content and usability of our website and guides
• To communicate with you about your order, including delivery confirmation

We do not use your personal information for automated decision-making or profiling. We will never send you unsolicited marketing communications without your explicit consent.

4. Data Security and Protection

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. Our website uses standard security practices appropriate for the nature and volume of data we handle. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security of data transmitted through our website.

5. Third-Party Disclosure

We do not sell, trade, rent or otherwise share your personal information with third parties for their marketing purposes. We may share limited data with trusted service providers who assist us in operating our website and delivering orders, provided they agree to keep your information confidential. We may also disclose information if required by law or if necessary to protect our rights or comply with a legal process.

6. Cookies

Our website may use small text files known as cookies to improve your browsing experience. Cookies help us understand how visitors use our site, which pages are most popular, and whether there are any technical issues affecting usability. You can configure your browser to refuse cookies or to alert you when cookies are being sent. Disabling cookies may affect certain features of the website but will not prevent you from placing an order.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate or incomplete data
• Request deletion of your personal data, subject to any legal obligations we may have to retain certain records
• Withdraw consent for any processing based on your consent

To exercise any of these rights, please contact us using the details provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for up to 24 months after the date of purchase.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: editorial@reefwise.sg
Phone: +65 6221 4738
Address: #11-05, Outram Point, 3 Outram Road, Singapore 169044

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